1. Shipping Methods and Costs

We offer various shipping methods to accommodate your needs and budget. Shipping costs are calculated based on the destination, weight, and dimensions of your order. You can view the available shipping options and their estimated costs during the checkout process.

2. Processing Time

We strive to process and ship your orders as quickly as possible. Most orders are processed within 5-7 business days of being placed. However, processing times may vary depending on the product and availability. You will receive a notification email when your order has been shipped.

3. Delivery Time

Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times are provided during the checkout process. Please note that these are estimates and actual delivery times may vary due to unforeseen circumstances such as weather conditions, customs delays, or carrier issues.

4. Shipping Destinations

We currently ship to the United Kingdom and all European countries. If you are unsure whether your country is included in our shipping destinations, please contact us to inquire about shipping options.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier's website.

6. Shipping Address

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete shipping information.

7. International Shipping

For international shipments, the recipient is responsible for any applicable customs duties, taxes, and fees. These charges are not included in the shipping costs and are collected by the carrier upon delivery.

8. Damaged or Lost Shipments

In the unlikely event that your order is damaged or lost during shipping, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive your order in good condition.

9. Order Cancellation

If you need to cancel your order, please contact us as soon as possible. If your order has already been shipped, you may be responsible for return shipping costs.  

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@tenshitech.com